The smooth talking, unbending, rule following, rule enforcing, stooges of this authoritarian system, are its pillars and its lubrication. Without them the system crumbles, they deserve our venom and our anger. They follow a rule book devoid of humanity, intended to humiliate and repress those who may not fit into the little box that the system has prescribed them. It is a case of fit in, or be abused.
This is well portrayed in this short extract from Ken Loach's film, "I, Daniel Blake"